Complaints Policy

We hope to keep all our clients happy with our services.  In the unlikely event that you have a complaint, then initially please raise your concerns with the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage.

If you are still unhappy you can complain, in writing please, to the following Partners – at Perry Barr:- Anthony Curtis, and at Redditch:- David Wellington – who will investigate your complaint in line with our complaints policy and contact you to talk about the problem.

To view our complaints policy please click on this link: – Complaints Procedure

Our regulator is the Solicitor Regulation Authority and our SRA number is 45861.   We strive to uphold all the strict principles of being a quality and compliant firm of solicitors by our honesty, integrity and financial governance.  We believe we are an ethical firm of solicitors that do not discriminate.  

The Solicitor Regulation Authority can help anyone who is concerned about the honesty and integrity

or behaviour of any solicitor firm.  Solicitor Regulation Authority